Do You “Go The Extra Mile” For Others?

Welcome back! It’s great to have you here again!As far as I’m concerned, one of the best attributes of a person who provides great customer service is their willingness to “go the extra mile” for someone. Monday 2 November 2009 8:00 pm (soapbox time …  ) Whatever happened to someone using their initiative? Geez, I’m [...]

Do You Make The Effort To Remember Names?

This seemingly minor detail can leave a lasting impression (both good and bad). Today in the mail, amongst the junk mail, newspapers and some letters, I found an envelope addressed to my husband and I. Straight up, it annoyed me that whoever sent this letter had spelled my husband’s first name incorrectly.  I put that [...]

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