This seemingly minor detail can leave a lasting impression (both good and bad).
Today in the mail, amongst the junk mail, newspapers and some letters, I found an envelope addressed to my husband and I.
Straight up, it annoyed me that whoever sent this letter had spelled my husband’s first name incorrectly. I put that annoyance aside and opened the letter, only to find that the enclosed invitation had his name spelled wrongly on it too!
They had obviously gone to a lot of trouble to use good quality paper, coloured print, different fonts, and yet they managed to spell my husband’s name wrong! Plus, to add insult to injury, so to speak, the invitation was from someone who should have known better!
Even more annoying!
Call it petty if you like, but I have always believed that it is respectful to other people to spell their name correctly.
Of course we all make mistakes and obviously this person didn’t mean to spell my husband’s name incorrectly, however, they should have checked it before posting.
To further make my point, have you ever felt “extra special” when someone has personally addressed you, rather than using a one-size-fits-all greeting?
I can remember a few years back when I returned to a pharmacy that I hadn’t been to for a long time, and the girl who served me addressed me using my name. I was both surprised and flattered that she’d even remembered seeing me, let alone remembered my name!
I made a point of telling her that too, and I could see that she felt good because I’d acknowledged what a nice thing she’d done, plus I specifically told her that I appreciated it.
And what pharmacy do you think I continued to go to after that? That one or the one a few shops down the street?
That one, of course!
Not only did the girl make me feel appreciated on that particular day, I became a more regular customer from that point onwards. Plus the customer service from all staff members there was excellent, therefore, I had no reason to not give them my business.
Now, I also realise that some people aren’t very good with remembering names face-to-face, however, you should at least make the effort to find out the person’s name and do your best to remember it, especially if it is someone who you are likely to come into contact with again.
Imagine what a good impression you would make by remembering their name!
There are many ways that you can remember names, including writing it down as soon as you get the chance, or noticing something about the person that rhymes with their name and using that to help you (just make sure you don’t tell them that!).
As we all know, there are countless variations on the spelling of many names, and mistakes will always made be, however, I believe it is even more important to make the effort to correctly spell those names that are a little different to the norm. Trust me – it will make that person’s day
I recently met a lady who has a very unusual spelling of her name. Her name is a reasonably common one, however, I don’t think I could have guessed how to spell it in a million years!
I felt sorry for her. Obviously her parents liked the name (and still do, no doubt), however, I’m sure they didn’t realise how annoying it would be for their daughter to have to spell her name for everyone her entire life!
This lady is resigned to the fact that most people get her name wrong and accepts it spelled other ways, however, that shouldn’t be the case. I’m glad I made the effort that day to find out how to spell it her way because I could tell by her reaction that it really does matter to her (that and the fact that she told me she appreciated me asking!).
Imagine going through life having your name spelled the wrong way most of the time!
I’d hate that.
So to wrap this up, whether it’s in your personal life or business life, make the effort to spell peoples names the way they spell them. Their name is important to them and it can make all the difference when you make the effort to get it right.
When you appreciate and respect other people, most people appreciate and respect you in return.
Who knows where that could lead …